Metrics Tracking
The Inception of Data Driven Culture at Technology Solutions
Why do we need to track Technology Solutions Metrics? Heading link
Metrics are tools designed to facilitate decision-making and improve performance and accountability through collection, analysis, and reporting of relevant performance-related data at Technology Solutions. The Technology Solutions Leadership Group can use the information from the metrics available to document the current circumstances and evaluate the current organizational health. This documentation in turn, helps towards the Technology Solutions Strategic Goal to “Become a data-driven organization to make decisions through the use of informatics and analytics”
The best possible Technology Solutions example for this is the information we get from our customers’ feedback on their view of the health of our services, balanced with internally recorded, customer-facing metrics showing actual customer usage of those same IT services. This combination of metrics/KPIs allow Technology Solutions to move from a reactive mode of operation to a proactive, predictive position of continuous improvement.